Gagné Métal
PRIVACY POLICY
Privacy Policy GAGNÉ MÉTAL
At Gagné Métal, we place the utmost importance on protecting the privacy and personal information of our clients, partners, website visitors, and other individuals with whom we interact. We are committed to complying with Quebec’s Act respecting the protection of personal information in the private sector (as modernized by Law 25), as well as all other applicable laws in Quebec.
This Privacy Policy explains what information we collect, why we collect it, how we use, protect, and disclose it, and the rights available to you.
Last updated: August 25, 2026
1. Person Responsible for the Protection of Personal Information
The person with the highest authority within Gagné Métal is responsible for the protection of personal information.
For any questions regarding this Privacy Policy or your personal information, you may contact us at:
2. What Personal Information Do We Collect?
We collect only the personal information necessary for the purposes for which it is collected. This information may include:
- First and last name and contact information (mailing address, email address, telephone number);
- Information related to your requests for quotes, projects, or contracts (description of work, photos provided, measurements, etc.);
- Payment and billing information, where applicable;
- Technical information related to your use of our website (IP address, browser type, pages visited);
- Any other information you voluntarily choose to provide to us.
Photos of completed work: We take photographs of our work only after projects have been completed and with due consideration for the privacy of your property. When elements that could identify your residence appear in photographs, we obtain your prior consent or anonymize the images.
We do not collect sensitive personal information (such as health information, opinions, etc.) unless you explicitly and voluntarily provide it to us.
3. Why Do We Collect Your Personal Information?
We use your personal information only for the following purposes:
- Processing your requests for quotes, appointments, and contracts;
- Providing the services you request (design, fabrication, installation, and project follow-up);
- Communicating with you regarding your project;
- Managing customer relationships and after-sales service;
- Improving our services and website;
- Complying with our legal and regulatory obligations.
We do not collect, use, or disclose your personal information for other purposes without your prior consent, except where permitted or required by law.
4. Sharing and Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose it only in the following circumstances:
- To third-party service providers (e.g., carriers, subcontractors, payment platforms, hosting providers) acting on our behalf and only to the extent necessary to perform their services;
- Where required or permitted by law (e.g., in response to a court order);
- In connection with a business transaction (such as a sale or merger), subject to applicable legal protections.
When we disclose personal information outside Quebec, we conduct a privacy impact assessment and implement appropriate safeguards.
5. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or for the period required by law.
After that period, the information is securely destroyed or irreversibly anonymized.
6. Security of Personal Information
We implement appropriate technical, physical, and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
7. Your Rights
In accordance with Law 25, you have the following rights regarding your personal information:
- Right of access;
- Right to rectification;
- Right to withdraw your consent, subject to applicable legal exceptions;
- Right to request restriction of or object to the processing of your personal information;
- Right to data portability (to obtain your information in a structured technological format);
- Right to file a complaint with Quebec’s Commission d’accès à l’information (CAI).
To exercise any of these rights, please contact us at administration@gagnemetal.com.
We will respond to your request within the time limits prescribed by law.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies to ensure its proper functioning and improve your experience.
You can manage your cookie preferences through your browser settings. Non-essential cookies are activated only with your consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The date of the most recent update appears at the top of this page.
We encourage you to review this policy periodically.
10. Contact Us
For any questions, requests for access or rectification, or complaints regarding your personal information:
Gagné Métal
Email:
administration@gagnemetal.com
